At Xavier Camera, we are committed to providing high-quality photography equipment, cameras, lenses, and accessories. This Returns & Refund Policy explains our procedures for returns, exchanges, and refunds.
1. Eligibility for Returns
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Returns are accepted only for defective, damaged, or incorrect products received.
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Products must be returned within 7 days of delivery.
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Products must be in their original packaging and condition, including all accessories, manuals, and documentation.
2. How to Initiate a Return
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Contact our customer support team at [email protected] with your order details and reason for return.
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Our team will guide you through the return process and provide instructions for sending the product back.
3. Refunds
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Refunds will be processed after the returned product is received and inspected.
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Please note that shipping charges are non-refundable.
4. Exchanges
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If you receive a defective or incorrect product, we will replace it at no additional cost.
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Exchanges are subject to product availability.
5. Non-Returnable Items
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Products that are not defective or damaged cannot be returned.
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Items damaged due to misuse, mishandling, or normal wear and tear are not eligible for return or refund.
6. Contact Us
For any questions about returns, refunds, or exchanges, please contact us at:
Email: [email protected]